Shipping policy

Last Updated: May 13, 2026

At Solyellea, we are committed to providing a transparent and reliable shopping experience. We offer free shipping and work with trusted shipping carriers to ensure your items arrive safely and on time.

Shipping Locations

We currently ship to customers within:

United States

Delivery Times

Order Cutoff Time

5:00 PM EST (Monday–Friday)

Orders placed after the cutoff time will be processed the next business day.

Order Handling Time

1–2 business days (Monday–Friday)

Once your order has been processed, it will be prepared and shipped through one of our trusted delivery partners.

Transit Time

6–10 business days (Monday–Friday)

Estimated Delivery Time

7–12 business days

Please note that shipping times are estimates and may vary during holidays, peak seasons, severe weather, customs processing, or carrier delays outside our control.

Carrier Services

We partner with reliable shipping providers including:

USPS
UPS
FedEx
DHL

Carrier selection may vary depending on destination, package size, and shipping availability.

Shipping Costs

Free Shipping

We offer free standard shipping on all orders within the United States.

There are no additional shipping charges for standard delivery within our supported shipping regions.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and tracking link.

You can also track your order anytime on our Order Tracking Page:

https://solyellea.com/apps/trackyourorder

Please allow 2–5 business days for tracking updates to appear after shipment confirmation.

Missing Items

If an item is missing from your order, please contact us within 48 hours of delivery at info@solyellea.com with your order number and clear photos of the package received so we can investigate the issue promptly.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team immediately. We will work with the carrier to help resolve the issue as quickly as possible.

Please ensure your shipping address is entered correctly at checkout. Solyellea is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Incorrect or Undeliverable Addresses

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at info@solyellea.com.

Orders can only be canceled before they have been processed or shipped. Once an order has been dispatched, it can no longer be canceled and will instead fall under our Return & Refund Policy.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated revision date.

Continued use of our website following changes to this policy constitutes acceptance of those changes.

Questions?

For additional assistance, please visit our FAQ page or contact our support team directly.

Store Address: 1805 Moss View Ln, Knoxville Tennessee 37932, United States

Store Email: info@solyellea.com

Store Phone: +18652525016

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.