Billing Terms and Conditions

Billing Terms & Conditions
Last Updated: April 25, 2026

Overview

This document outlines how payments, billing, and transactions are handled by Solyellea.

1. Payment Methods

We provide multiple secure payment options for your convenience:

  • Credit & Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay & Google Pay
  • Afterpay (if available at checkout)

All transactions are processed in United States Dollars (USD).

2. Order Payment Terms

  • Full payment is required at checkout.
  • Orders are only processed after successful payment confirmation.
  • If a payment fails or is declined, the order will not be completed.

3. Pricing Information

  • All prices on https://solyellea.com/  are listed in USD.
  • Prices may change without prior notice.
  • Taxes and shipping fees (if applicable) are calculated at checkout.

4. Payment Security

We use secure encryption and trusted payment providers to protect your information.
Solyellea does not store full payment details such as credit card numbers.

5. Refunds & Billing Issues

  • Refunds are handled according to our Refund & Return Policy.
  • If you notice a billing issue, contact us immediately at info@solyellea.com.
  • Unauthorized chargebacks may be reviewed and formally disputed.

6. Fraud Monitoring

To maintain a secure shopping environment:

  • Orders may be reviewed for unusual activity
  • Suspicious transactions may be delayed, canceled, or require verification
  • Additional identity confirmation may be requested when necessary

7. Policy Updates

We may update these terms periodically. Any changes will be posted here with a revised date. Continued use of the website indicates acceptance of the updated terms.

8. Contact Details

Contact Information

Store Address: 1801 Moss View Ln, Knoxville Tennessee 37932, United States of America  

Store Email: info@solyellea.com

Store Phone: +18652393026

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days. 

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)

Response Time:
We aim to respond within 1–2 business days.