Refund policy

Last Updated: May 13, 2026

At Solyellea, we strive to provide a transparent and dependable shopping experience. If you are not fully satisfied with your purchase, you may request a return or refund under the guidelines below.

Order Cancellations

Orders may be canceled within 24 hours of purchase by contacting us at info@solyellea.com with your order number.

After this period, orders may already be in processing and cannot be canceled. If your order has already shipped, you may return it after delivery in accordance with this policy.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must include original packaging, tags, and accessories
  • Proof of purchase or order confirmation may be required

We do not charge any restocking fees.

Return Summary

  • Return Window: 30 days from delivery
  • Condition: Unused, original condition with packaging
  • Restocking Fee: None
  • Customer Support: Assistance provided throughout the process

Return Costs

Defective, Damaged, or Incorrect Items

There is no return cost to the customer if the item:

  • Arrives damaged
  • Is defective
  • Is incorrect

Customer-Initiated Returns

Return shipping costs are the responsibility of the customer if:

  • The wrong item was ordered
  • The item does not meet expectations
  • The item is no longer wanted

Original shipping fees from the order are non-refundable.

How to Start a Return

Step 1 — Contact Us

Email info@solyellea.com with your order number and reason for return.

Step 2 — Prepare Your Item

Repack the item securely in its original packaging with all included materials.

Step 3 — Send the Return

Follow the return instructions provided by our support team.

Returns sent without prior approval may not be accepted.

Refund Process

  • Returned items are inspected upon arrival
  • Approved refunds are issued to the original payment method
  • Refunds are typically processed within 5–10 business days

Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

Exchanges

We accept exchanges when applicable.

If you need a different item, size, or variation, please contact info@solyellea.com and our support team will assist you with the exchange process.

Delivery Issues

If your order does not arrive within the expected timeframe, please contact us with your order number.

If a shipment is confirmed lost, we will offer either:

  • A replacement at no additional cost, or
  • A full refund

Missing Items

If an item is missing from your delivery, please contact us within 48 hours of delivery at info@solyellea.com with your order number and clear photos of the package received.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or worn items
  • Opened personal care products for hygiene reasons
  • Customized or personalized items
  • Sale items
  • Gift cards

Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be reflected on this page with an updated revision date.

We encourage customers to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.

Contact Information

Store Address: 1805 Moss View Ln, Knoxville Tennessee 37932, United States

Store Email: info@solyellea.com

Store Phone: +18652525016

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.